Returns, Exchanges & Final Sale Policy

We want you to feel confident in your ANEA HILL purchase. Please review our policies below before placing your order.

Fine Jewelry

All ANEA HILL Fine Jewelry sales are final.

Because of the nature, value, sourcing, sizing, and production of fine jewelry, we do not accept returns or exchanges on fine jewelry and cannot issue store credit for fine jewelry purchases.

This applies to all fine jewelry, including ready to ship pieces, made to order pieces, custom pieces, special orders, resized pieces, and jewelry purchased online or at an ANEA HILL pop up event.

Please carefully review all product descriptions, measurements, stone specifications, sizing, photographs, and other product details before purchasing.

If you have questions about a piece before purchasing, please contact us at hello@aneahill.com.

Sunglasses

For eligible full price sunglasses purchased online, ANEA HILL offers:

1. Exchange for another eligible sunglass style

2. Return for ANEA HILL store credit

We do not offer refunds to the original form of payment.

Sunglass Return & Exchange Window

A return or exchange request must be submitted within 7 days of the date your order was delivered by clicking here.

The item must also be delivered back to our designated return location within 7 days of the date you received your package.

Items received outside of this return window are not eligible for an exchange or store credit.

All returned sunglasses are subject to inspection and approval. Sunglasses must be:

• Unworn
• Unaltered
• In original condition
• Returned with the original case, packaging, and accessories received with the order

Please allow approximately 7 to 14 days after delivery of your return for it to be inspected and processed.

Customers are responsible for return shipping costs.

Approved returns are also subject to a 7% restocking and processing fee. This amount will be deducted before store credit is issued or collected before an exchange is shipped.

Pop Up Event Purchases

All purchases made at ANEA HILL pop up events are final sale.

Because customers have the opportunity to see, handle, and try on sunglasses in person before purchasing, we cannot accept returns or exchanges for sunglasses purchased at a pop up event.

Fine jewelry purchased at pop up events is also final sale.

Sale, Discounted & Promotional Purchases

All sale, promotional, discounted, and welcome discount purchases are final sale.

Items purchased using a discount code, welcome offer, promotional offer, special event pricing, markdown, or other reduced pricing are not eligible for a return, exchange, or store credit.

Preorders

All preorder purchases are final sale.

Preorder items cannot be returned or exchanged and are not eligible for store credit.

Prescription or Modified Sunglasses

If you choose to replace, alter, or modify the original lenses in your ANEA HILL sunglasses, including the addition of prescription lenses, the sunglasses become final sale.

Once sunglasses have been modified from their original condition, we cannot accept them for return, exchange, or store credit.

Damages & Manufacturer Defects

Each pair of ANEA HILL sunglasses is carefully inspected before shipping to ensure it meets our quality standards.

If your sunglasses arrive damaged, defective, or you receive an incorrect item, please contact us as soon as possible so we can review the issue.

ANEA HILL provides a one year limited warranty from the original date of purchase for qualifying manufacturer defects in sunglasses.

Examples of potential manufacturer defects may include:

• Loose hinges upon arrival
• Frame separation that is not the result of force, pressure, or improper handling
• Lens delamination that is not caused by heat, water, chemicals, impact, or improper care

To submit a warranty claim, please email hello@aneahill.com and include:

• Your order number or the email address used at checkout
• Clear photographs showing the issue
• A brief description of the problem

We may request that the item be returned to us for inspection before determining whether it qualifies under the warranty.

The warranty does not cover accidental damage, broken frames caused by drops or improper handling, scratched lenses, damage caused by heat or chemicals, lost or stolen items, modifications made by a third party, or normal wear and tear.

Warranty claims are reviewed individually and must be approved by ANEA HILL.

Fine Jewelry Damages & Manufacturing Concerns

All fine jewelry sales are final. However, if you believe your jewelry arrived damaged or has a manufacturing issue, please contact hello@aneahill.com promptly after receiving your order.

Please include your order information, photographs, and a description of the issue so our team can review the piece.

Normal wear and tear, accidental damage, lost stones resulting from impact or improper care, scratches, bent settings, damage caused by another jeweler, improper cleaning, and loss or theft are not considered manufacturing defects.

Repair, replacement, or other resolution for a manufacturing concern will be determined by ANEA HILL after inspection of the piece.

Non Returnable & Final Sale Items

The following purchases are final sale and are not eligible for return, exchange, or store credit:

• All fine jewelry
• Sunglasses purchased at pop up events
• Sale items
• Discounted or promotional purchases
• Purchases made using a welcome discount
• Preorder items
• Gift cards
• Sunglasses that have been modified or fitted with prescription lenses
• Custom, personalized, resized, or special order items

International Purchases

International purchases are subject to the same return, exchange, and final sale policies outlined above.

Customers are responsible for all applicable customs duties, taxes, fees, and return shipping costs associated with international orders.

We strongly recommend using a trackable and insured shipping method when returning an eligible international purchase. ANEA HILL is not responsible for returned merchandise that is lost, stolen, or damaged while in transit.

For questions regarding an international purchase, please contact hello@aneahill.com.

Questions

If you have questions about your purchase, eligibility for an exchange or store credit, a warranty concern, or a fine jewelry order, please contact us at hello@aneahill.com.

You may also visit our FAQ.